Refund and Returns Policy

At “goodsandu.com“, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely satisfied with your order, we offer a straightforward refund and return process. Please review our policy below to understand your options and the steps involved.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.

  • The return request must be made within [15] days of receiving the item (e.g., 30 days).

  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons, including:

  • Personalized or custom-made products.

  • Items that are sealed and cannot be resold once opened 

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@goodsandu.com or call us at (020)1555502900 to request a return authorization.

  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.

  3. Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation.

  4. Ship the Item: Send the item to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refund Method: The refund will be processed to the original payment method used during the purchase.

  • Timeline: Refunds may take [15] business days to reflect in your account, depending on your payment provider.

5. Exchanges

If you need to exchange an item for a different size, color, or model, please contact our customer service team. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damaged or defective item to assist us in resolving the issue quickly.

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process a full refund. If the order has already been shipped, you may return it following our standard return process.

8. Shipping Costs for Returns

  • Customer Responsibility: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

  • Refund of Shipping Fees: Original shipping fees are non-refundable, except in cases where the return is due to a defect or error on our part.

9. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

  • Email: info@goodsandu.com

  • Phone:  (971) 589147962
    –  (020)1555502900

  • Address: Meydan Grandstand, 6th floor, Meydan Road,
    Nad Al Sheba, Dubai, U.A.E